Patient Information
Everything you need to know before, during, and after your visit.
New Patients
Welcome to the Bay Street Smiles Family
We are so glad you have chosen Bay Street Smiles. Your first visit includes a comprehensive exam, full-mouth digital X-rays, a gum health assessment, and a personalised treatment plan — all in a relaxed, judgment-free environment.
- Complete oral examination
- Digital X-rays (low radiation)
- Periodontal (gum) health assessment
- Personalised treatment consultation
- Insurance verification & benefit review
What to Bring
- Health fund card (Medibank, Bupa, HCF, NIB, etc.)
- Medicare card — required for Child Dental Benefits Schedule (CDBS)
- List of current medications and any known allergies
- Any dental X-rays from your previous dentist, if available
No forms to fill in beforehand — please arrive 10 minutes early and our reception team will take care of everything.
Coverage
Insurance & Payment
We accept all Australian health funds with on-the-spot HICAPS claiming.
We Accept All Health Funds
Bay Street Smiles is a preferred provider for all major Australian health funds. Simply bring your health fund card and we will process your claim on the spot using HICAPS — no paperwork, no waiting.
HICAPS On-Site
We process health fund claims instantly at the practice. You only pay the gap — no upfront costs and no forms to lodge.
Child Dental Benefits
Eligible children aged 2–17 may receive up to $1,095 in benefits under the Medicare Child Dental Benefits Schedule (CDBS).
Not sure what you are covered for? Contact us — we are happy to check your entitlements before your appointment.
FAQ
Frequently Asked Questions
Have a question? We probably have the answer. If not, just call us.
Still have questions?
Contact UsDental Health
Common Dental Conditions
Understanding these conditions can help you spot early warning signs and take action before problems worsen.
Cavities (Tooth Decay)
Cavities are permanently damaged areas in the hard surface of your teeth that develop into tiny holes. They are caused by a combination of bacteria, frequent snacking, sugary drinks, and inadequate tooth cleaning.
Symptoms
- Toothache or spontaneous pain
- Tooth sensitivity to sweet, hot, or cold foods
- Visible holes or pits in teeth
- Brown, black, or white staining on tooth surfaces
Prevention & Management
- Brush teeth twice daily with fluoride toothpaste
- Floss daily to remove plaque between teeth
- Limit sugary and acidic foods and drinks
- Visit your dentist regularly for check-ups and cleanings
Gingivitis
Gingivitis is a mild, common form of gum disease that causes irritation, redness, and swelling of the gingiva — the part of your gum around the base of your teeth. It is reversible with prompt professional care and good home hygiene.
Symptoms
- Swollen or puffy gums
- Gums that bleed easily when brushing or flossing
- Dusky red or dark red gums
- Bad breath (halitosis)
Prevention & Management
- Brush gently along the gumline twice a day
- Floss at least once daily
- Use an antiseptic mouthwash regularly
- Schedule professional cleanings every 6 months
Periodontitis
Periodontitis is a serious gum infection that damages the soft tissue and, without treatment, can destroy the bone supporting your teeth. It is most often the result of untreated gingivitis and requires professional intervention.
Symptoms
- Gums that pull away (recede) from teeth
- Loose or shifting teeth
- Pus between teeth and gums
- Painful chewing or persistent bad breath
Prevention & Management
- Treat gingivitis early before it progresses
- Never skip professional dental cleanings
- Avoid smoking, which significantly increases risk
- Manage systemic conditions such as diabetes that can worsen gum disease
Tooth Sensitivity
Tooth sensitivity causes sharp, temporary pain in response to certain triggers such as hot, cold, sweet, or acidic foods and drinks. It occurs when enamel wears down or gums recede, exposing the underlying dentin.
Symptoms
- Sharp pain when consuming hot or cold foods and drinks
- Discomfort when eating sweet or acidic items
- Pain triggered by cold air
- Mild to intense sensitivity when brushing or flossing
Prevention & Management
- Use a soft-bristled toothbrush and gentle technique
- Brush with a desensitising toothpaste containing fluoride
- Limit acidic foods and drinks that erode enamel
- Wear a night guard if you grind your teeth
Ready to Become a Patient?
We are accepting new patients of all ages. Your first visit will leave you smiling.